We offer a variety of secure payment options for your convenience. These include major credit cards (Visa, Mastercard, American Express), PayPal, Amazon Pay, and Klarna (including Purchase on Account and Installment Payments). All available methods will be displayed at checkout.

Once your order is successfully placed, you will receive a confirmation email from us with your order details. If you haven't received an email within an hour, please check your spam folder before contacting us.

We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately at info@dustyrosa.store. We will do our best to accommodate your request if the order has not yet been processed for shipment.

A pre-order allows you to purchase an item before it is available in our warehouse. This secures your piece from our upcoming collection. The estimated shipping date for pre-order items is always noted on the product page. Please see our shipping policy for details on orders containing both in-stock and pre-order items.

Yes, we are pleased to offer free standard shipping on qualifying orders:

• Orders within Germany: Free shipping for orders of €100 or more.
• EU Orders: Free shipping for orders of €150 or more.

If your shopping cart contains both available in-stock items and pre-order items, we will dispatch them separately to get your available products to you as quickly as possible.

In-stock items will be dispatched immediately. Pre-order items will be dispatched in a separate shipment as soon as they arrive at our warehouse. Please note that this will result in two separate deliveries, and shipping costs may be applied to each shipment individually if the order value for each shipment is below the free shipping threshold.

Delivery times vary depending on your location. Once your order is dispatched, you will receive a shipping confirmation with tracking information. As a general guide:

• Germany: Approximately 2 - 4 business days.
• International: Approximately 5 - 15 business days.

Once your order has been shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this to follow your package's journey to your doorstep.

We hope you love everything you order, but if something isn’t quite right, you are welcome to return it. Please initiate the return process by contacting our customer service within 14 days of receiving your order.

To start the return process, please send an email to our customer service team at info@dustyrosa.store. Please include your order number and the name of the item(s) you wish to return. We will then provide you with all the necessary information and instructions for the return.

Please be aware that the buyer is responsible for covering the costs of the return shipment. We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged return packages.

Currently, we do not offer direct exchanges. If you would like a different size or item, we recommend returning your original item for a refund and placing a new order for the desired piece.

All Dustyrosa pieces are thoughtfully designed in-house. We pour our passion for timeless elegance and romantic style into every sketch and every detail, creating exclusive items you won't find anywhere else.

To help you find the perfect fit, we have a detailed Size Guide available on our website. You can find it on the specific product page of our products. We recommend comparing your measurements to our charts to ensure a beautiful and comfortable fit.

To ensure the longevity of your timeless pieces, we recommend following the specific care instructions on the garment's label. Generally, gentle washing and handling will keep your high-quality garments looking beautiful for years to come.