Shipping policy

Dustyrosa Shopping Policy

1. General Information

Welcome to Dustyrosa! We are a registered business under the trade name Kevser Atik-Labadi and Amr Labadi GbR, committed to providing high-quality clothing and accessories. Please read our shopping policy carefully to understand your rights and obligations when purchasing from our online store.

2. Contact Details

If you have any questions, concerns, or inquiries, please do not hesitate to contact us:

• Email: info@dustyrosa.store

• Address: Walther-Grosse-Ring 3, 38855 Wernigerode, Germany

• VAT ID: DE353881962

3. Ordering Proces

Placing an Order:

Orders can be placed exclusively via our online store at www.dustyrosa.store. After selecting your items, proceed to checkout and complete the required information. Once your payment is processed, you will receive a confirmation email.

Order Confirmation:

A confirmation email with your order details will be sent to the provided email address. Please review it carefully. If you notice any discrepancies, contact us immediately at info@dustyrosa.store.

4. Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, etc.)

• PayPal

• Shopify Payments

• Bank Transfer (where applicable)

All transactions are secure and encrypted.

5. Shipping Policy

Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation.

Shipping Methods & Costs:

• Standard shipping: Delivery within 2-5 business days in Germany.

• International shipping: Delivery times and costs vary depending on the destination and will be displayed during checkout.

Tracking Information:

You will receive a tracking link once your order is dispatched.

Customs and Duties:

For international orders, additional customs charges may apply. These are the buyer’s responsibility.

6. Returns & Exchanges

Return Eligibility:

• Items must be unworn, undamaged, and returned in their original packaging with tags attached.

• Returns must be initiated within 14 days of receiving the order, in compliance with EU consumer rights.

Return Process:

• Email us at info@dustyrosa.store with your order number and reason for return.

• Once approved, send the items to:

Kevser Atik-Labadi und Amr Labadi GbR

Retoure

Walther-Grosse-Ring 3

38855 Wernigerode, Germany

• Return shipping costs are the responsibility of the buyer unless the item was faulty or incorrect.

3. Refunds:

Refunds will be processed within 14 days after we receive and inspect the returned items. The refund will be issued via the original payment method.

4. Exchanges:

If you wish to exchange an item, please contact us to confirm availability. Exchange shipping costs may apply.

7. Warranty

All our products are made with care and attention to detail. If you receive a defective product, please contact us within 7 days of receipt with photos and a description of the issue. We will arrange for a replacement or refund.

8. Cancellation Policy

Orders can be canceled within 24 hours of placement by contacting info@dustyrosa.store. After this timeframe, cancellation may not be possible if the order has already been processed.

9. Privacy Policy

Your personal information is processed in accordance with our Privacy Policy. We take data security seriously and use it solely for order processing and communication.

10. Governing Law

This policy and any disputes arising from transactions on our website are governed by the laws of Germany.

By placing an order on Dustyrosa, you agree to this shopping policy.

If you have any further questions, feel free to reach out to us at info@dustyrosa.store.